3.1 The “TinyHeaven” Assurance of Purity
In the world of children, hygiene is non-negotiable. Our “Purity Covenant” ensures that every item—from pacifier clips to room decor—arrives in a 100% sterile, factory-sealed state. Because our catalog includes high-contact goods for infants, we maintain a strict hygiene-first return policy.
3.2 The “Hygienic-Seal” Verification
- Sealed Item Return: For “Change of Mind,” we offer a 7-day window provided the item is in its Original, Unopened, Untouched Factory Packaging.
- Strict Non-Returnables: For reasons of health and safety, items such as teethers, feeding accessories, or intimate baby wear are strictly non-returnable once the external seal is broken.
3.3 The Safety Failure Protocol
- Defect on Arrival: If an item is structurally compromised or shows a manufacturing flaw upon unboxing, we provide a 100% Free Replacement.
- The 48-Hour Inspection Window: Any structural damage or missing safety components must be reported via WhatsApp within 48 hours of delivery with photographic/video evidence of the unboxing.
- Refund Logic: Refunds are only issued if a replacement for a defective safety-critical item is unavailable. We prioritize the child’s safety by ensuring a perfect replacement is provided first.